Privacy Policy | California Privacy Rights | Do Not Sell My Personal Information The warranty only covers replacement of the defective piece(s). Please note: The manufacturer’s warranty does not cover any transportation and/or service costs associated with the warranty process. The Sleep Experts ® Warranty Claim Center is closed on Sundays but will respond to all requests from Saturday and Sunday by close-of-business the following Monday. We are dedicated to resolving your warranty needs and will respond to submissions within 5 business days. (Please note that you will be redirected to Mattress Firm’s website) This is a perfect option for those with limited time and resources, or without a personal device to capture and upload photos to our website. We respond to inquiries within 5 business days, and appointment calls are usually received within 3-4 days thereafter. Schedule an appointment for a third-party inspector to visit your home for $79.99. Third-Party Inspection ($79.99)Results in 2 - 3 Weeks The entire process shouldn't take more than 15 minutes, and if you are able to provide enough information, we will bypass the formal inspection process. Sign into the portal and simply answer a few quick questions, download and print a measuring device, and upload some pics of your product(s). It's the fastest, easiest way to file a warranty claim. Warranty eClaim (FREE)Results in 5 - 10 Business Days There are two inspection options to choose from: We’d be happy to help! If your brand isn’t listed above, your product will need to be inspected to file a claim. Can Sleep Experts® File the Claim for Me? Sleep Experts ® helps you by facilitating the warranty claim process, but we are ultimately bound to the requirements set forth by the manufacturer. You can identify the manufacturer name by referencing the law tag attached to your mattress or by reviewing your invoice. To start, it’s important to know the brand of your product because the manufacturer is solely responsible for warranty fulfillment. Manufacturers Who Handle Their Own Warranties If your product is NOT from one of the manufacturers listed in the table below, Sleep Experts ® will file the claim on your behalf via the paid or free version under the “Get Started” button below. If your product is from one of the manufacturers listed in the table below, you’ll need to have an invoice, and contact them directly. There are two options for filing a claim: It is important to know that your mattress warranty may be covered by the manufacturer directly, and the process may differ depending on the product type and brand. If something goes wrong with a product you purchased from us, we’re here to help guide you through the warranty process. At Sleep Experts ®, we stand by our commitment to help you get your best night’s sleep. Sometimes, even the highest quality products can show early signs of wear or have an unforeseen defect.
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